Fix payment issues, such as declined or incomplete transactions

If yous accept issues paying for Google products, you might need to fix a problem with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Attempt these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, please do then. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and endeavour the transaction again.
  • Effort using a Google Play gift card to complete the transaction.
  • Endeavor using the best interface for your calculating device:
    • If you're using a desktop reckoner, try the transaction using the Google production'southward website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using guest checkout when the mistake occurred:
    • Endeavor signing in to an existing Google account and placing the gild again.
    • Endeavor creating a new Google business relationship if yous don't already have one and visiting the Google Store to try the transaction again.

"Unable to consummate transaction: Expired card"

Cheque to run across if your payment method is upwardly to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please use another form of payment."

Notation: These steps besides apply if you meet the error bulletin "Your payment didn't go through. Delight try a dissimilar payment method or try again later."

Try the following:

  1. Check to see if your payment method is upwards to date. If it isn't, update it in the Payments middle, and then endeavour your purchase again.
  2. Make sure you have enough coin in your business relationship for the purchase.
  3. If you're nevertheless having issues, contact your bank to come across if in that location's a problem with your business relationship.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an effect with your account"

If yous encounter this message, information technology might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • Nosotros demand a lilliputian more than information to protect your account confronting fraud.
  • We need a piddling more data to comply with Eu law (European customers only).

To fix the issue, try the following:

  1. Get to the Payments center.
  2. Accept activity on any errors or requests in the payments center.
    1. You might need to verify your identity earlier you lot can purchase anything through your Google Account.
  3. Make sure your name, address, and payment data are upwards to appointment.

"Unable to process payment: Depression card rest"

You might non take enough funds in your account to make the payment. Bank check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Y'all must verify the menu before you can apply it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge carte.
  4. Within 2 days, y'all'll find a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, get to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which carte du jour you desire to verify.
  2. Bank check how long ago yous tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than two days: Check your bill of fare statement. You lot should find a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't use this carte du jour for this purchase. Try to make the buy again with a different card.

If the card you lot want to utilize isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more near what to do if you temporarily or permanently closed your payments profile.

If you're even so having trouble, contact support.

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